Scope and Relationship to HIPAA

This Website Privacy Policy applies to information collected through livpa.com and webpages controlled by Liv Associates. It does not apply to third-party services you access through the website, such as the patient portal, which are governed by their own privacy notices.

Some information Liv Associates receives may qualify as protected health information under the Health Insurance Portability and Accountability Act (HIPAA). When this policy conflicts with our HIPAA Notice of Privacy Practices, the HIPAA Notice controls for that information.

Liv Associates provides clinical services to individuals located in Pennsylvania. Information on this website is educational and is not a substitute for clinical diagnosis, treatment, or emergency services. This website is not monitored around the clock and is not appropriate for urgent needs.

Information We Collect

Information You Provide

We may collect information you choose to provide when you contact us, submit a website inquiry, request an appointment, or otherwise communicate with us. This may include:

• Your name, email address, telephone number, mailing address, and preferred method of contact.
• Information about the services you are seeking, scheduling preferences, insurance coverage, or other matters related to your inquiry.
• Employment and professional information provided in a resume, application, credentialing document, or similar submission.
• Any other information you voluntarily provide.

Information Collected Automatically

When you visit the website, Liv Associates and service providers supporting the website may automatically collect technical information such as your IP address, device type, browser, pages visited, approximate location, and cookie identifiers. This information helps us operate, secure, and improve the website.

We do not ask you to provide payment-card information directly through the public website. Payments and billing are handled through separate, designated services.

How We Use Information

We may use information collected through the website to:

• Respond to questions and requests for services.
• Communicate about availability, scheduling, insurance verification, intake, and other administrative matters.
• Evaluate employment, contractor, internship, or professional inquiries.
• Operate, maintain, secure, troubleshoot, and improve the website.
• Understand general website traffic and usage.
• Prevent fraud, misuse, security incidents, and other unlawful activity.
• Maintain appropriate business records and comply with legal, regulatory, professional, and contractual obligations.
• Protect the rights, safety, and property of Liv Associates, our clients, website visitors, and others.

Protected health information is used and disclosed only as permitted or required by HIPAA and other applicable law. Please see our HIPAA Notice of Privacy Practices for details.

Cookies and Website Tools

The website may use cookies, tags, scripts, pixels, local storage, or similar technologies that support the website's function, security, performance, and measurement. Some of these are set by Liv Associates and others by third-party service providers.

The website may also use third-party services for hosting, content delivery, fonts, maps, spam prevention, and similar purposes. These services may receive technical data about your visit as part of providing their services to us.

You can adjust cookie controls through your browser. Blocking some technologies may affect how the website functions. The website may not respond to every "Do Not Track" browser signal.

Liv Associates does not authorize tracking technologies to collect information entered into patient-facing portals or secure intake forms. A cookie consent banner alone does not constitute authorization to disclose protected health information.

How We Disclose Information

We may disclose information in the following circumstances:

• Service providers. We may provide information to vendors that support website hosting, security, communications, scheduling, and similar operations. These vendors are permitted to use information only to provide services to us.
• Business associates. When a vendor creates, receives, maintains, or transmits protected health information on our behalf as required by our operations, we enter into a written business associate agreement as HIPAA requires.
• Legal and safety purposes. We may use or disclose information when permitted or required by applicable law, including in response to a court order, subpoena, or lawful government request, or to prevent or respond to a serious threat to health or safety.
• Professional advisers. We may disclose information to attorneys, accountants, insurers, auditors, and similar advisers when reasonably necessary for our operations or to comply with legal obligations.
• Organizational transactions. Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, subject to applicable law.
• With your direction or authorization. We may disclose information when you direct us to do so or provide a valid authorization.

Liv Associates does not sell protected health information. We do not disclose protected health information for third-party advertising or marketing without a valid written authorization from you.

Communicating With Us

Ordinary email and general website forms may not be encrypted or otherwise secure. Please avoid including sensitive clinical information, detailed descriptions of symptoms, or other confidential material in ordinary communications unless directed to a secure method.

Clients should use the designated client portal or another method provided by Liv Associates for clinical records, billing matters, and other sensitive communications. Submitting a website inquiry does not create a therapist-client relationship.

Your Choices

You may choose not to provide information through the website and may contact us by telephone instead. You may also manage cookies through your browser settings or opt out of non-clinical promotional emails using the unsubscribe link in those messages.

Requests involving protected health information, including access, amendment, restrictions, confidential communications, or an accounting of disclosures, are handled under our HIPAA Notice of Privacy Practices. Contact our Privacy Officer using the information in that notice.

For questions or requests concerning other personal information collected through the website, contact us using the information in Section 12 below. We may need to verify your identity before responding.

Retention and Security

We retain information for as long as reasonably necessary for the purposes described in this policy and to meet our legal, regulatory, and professional obligations. When information is no longer needed, we take steps to delete or de-identify it.

Liv Associates uses reasonable administrative, physical, and technical safeguards designed to protect information from unauthorized access, use, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee the security of any information.

If we determine that a security incident requires notification, Liv Associates will notify affected individuals as required by applicable law.

Children's Privacy

The public website is intended for adults and is not designed for children under 13 to submit personal information independently. If you are a parent or guardian and believe your child has submitted personal information through the public website, please contact us so we can take appropriate steps.

If we learn that a child under 13 submitted personal information through the public website without verified parental consent, we will take steps to remove it and, where required, notify the parent or guardian.

This section concerns information collected through the public website. It does not alter the consent rules that apply to minors who receive clinical services from Liv Associates, which are described in our HIPAA Notice of Privacy Practices.

External Services and Links

The website may contain links to or embedded features from services Liv Associates does not control, such as the patient portal, online maps, and job application platforms. These services are governed by their own privacy policies, which we encourage you to review before submitting information to them.

When you leave livpa.com or interact directly with a third-party feature embedded on the website, that provider may collect and use your information under its own terms. Liv Associates is not responsible for the privacy practices of third-party services.

Policy Updates

We may update this Website Privacy Policy as our practices, technology, or legal obligations change. When we do, we will revise the effective date at the top of the policy and post the updated version on this page. For material changes, we may provide additional notice such as a notice on the website or an email to individuals who have provided contact information.

We encourage you to review this policy periodically to stay informed about how we collect, use, and protect information through our website.

Contact Us

For questions about this Website Privacy Policy or the information collected through our public website, please contact us: